Shipping policy

Shipping Policy

Thank you for shopping with The Cryptid Company. We strive to provide you with the best shipping options and ensure that your order is delivered in a timely and efficient manner. Please review our shipping policy below for more information.

Shipping Options & Delivery Times

We offer several shipping options to meet your needs. Delivery times may vary depending on your location and the shipping method selected. Each price is determined by the weight of the item and location it is being shipped to.

Standard Shipping:
- Delivery Time: 5-7 business days
Expedited Shipping:
- Delivery Time: 2-3 business days
Overnight Shipping:
- Delivery Time: 1 business day

Order Processing

Processing Time: Orders are processed within 1-2 business days (Monday-Friday) after payment is received.
Order Confirmation: You will receive an order confirmation email once your order has been placed.
Shipping Notification: Once your order has been shipped, you will receive a shipping notification email with tracking information.

Shipping Rates

Shipping rates are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. You can view the shipping cost for your order at checkout before completing your purchase.

International Shipping

We currently offer international shipping to select countries. Delivery times and shipping costs for international orders will vary based on the destination. Please note that international shipments may be subject to import taxes, customs duties, and fees, which are the responsibility of the recipient.

Tracking Your Order

You can track your order using the tracking number provided in your shipping notification email. If you have any issues with tracking your order, please contact our customer service team at thecryptidcompany@gmail.com.

Delayed or Lost Shipments

While we strive to ensure timely delivery of your order, there may be instances where shipments are delayed due to unforeseen circumstances such as weather, customs processing, or carrier delays. If your order has not arrived within the expected delivery time, please contact our customer service team for assistance.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receipt at thecryptidcompany@gmail.com. We will provide instructions for returning the item and will cover all shipping costs associated with the return.

Contact Us

For any questions or concerns regarding our shipping policy, please contact our customer service team at:

Email thecryptidcompany@gmail.com.

Thank you for shopping with us. We appreciate your business!