Refund policy

 

15-Day Return Policy

Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 15-day return policy. Please review the details below to understand our return process.

Return Conditions

  1. Eligibility: Items must be returned within 15 days from the date of purchase or delivery.
  2. Condition of Items: Items must be in their original condition, unused, and with all original packaging and tags intact.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., cosmetics, hygiene products)
  • Custom or personalized items
  • Gift cards

Return Process

  1. Initiate a Return: Contact our customer service team at thecryptidcompany@gmail.com to initiate a return. Please provide your order number and reason for return.

  2. Prepare Your Return: Pack the item securely in its original packaging, including all paperwork, parts, and accessories.

  3. Shipping Your Return: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method. Please send returns to:

    The Cryptid Company
    402 N San Francisco st 
    Flagstaff, Arizona, 86001

Refunds

  1. Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. This process typically takes 3-5 business days.
  2. Refund Method: Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to appear on your account.
  3. Restocking Fee: A restocking fee of 5% may apply to certain items, such as electronics or large appliances.

Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at thecryptidcompany@gmail.com. We will provide instructions for returning the item and will cover all shipping costs associated with the return.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at:

  • Email: thecryptidcompany@gmail.com

Thank you for shopping with us. We appreciate your business!